Important and useful informations for a wonderful stay in San Candido in Alta Val Pusteria!
We inform you about the general conditions governing your stay at the Boutique & Gourmet Hotel Orso Grigio!

  • prices are per person and per day
  • prices do not include local taxes of € 2,40 per person per night up to 14 years ( € 2,50 from 01.01.2019)
  • discounts and benefits are not cumulative


  • surchage for fullboard + € 22,00 (not possible 26.12.- 06.01 and 01.08. - 30.08)
  • surcharge for double room for single use 50% (during high season periods from 20.12 to 06.01 and from 01.08 to 30.08 it is not possible to book a double room for single use, if not for the full price of a double room)
  • surcharge for your dog (or your cat) is € 15,00 per day and does not include food! We kindly ask for your understanding in not bringing your pet into the dining room.

Service Hours

  • breakfast: 7.30 to 11.00
  • lunch: 12.00 to 14.30
  • dinner: 19.30 to 21.00

Arrival and departure

  • check in: not before 14.00
  • check out: before 11.00
  • in case of delated arrival or advanced departer it has to be payed the booked period

Booking and cancellation conditions

  • the reservation becomes final and binding with the written confirmation that the hotel sends to the customer
  • in case of late arrival or early departure, the cost of the entire booked period will be charged
  • each reservation must be confirmed with a 30% deposit on the entire cost of the stay but minimum of € 200.00 (also possible with online payment)
  • you can find our cancellation fees here: Travel insurance
  • methods of payment: we accept cash (up to a maximum amount of € 2,999.00), debit and credit cards (Master Card and VISA) or advance payments by bank transfer:

Albergo Orso Grigio
Ladinser Franz S.A.S
IBAN IT16 V060 4558 7900 0000 0025 002
Cassa di Risparmio di Bolzano Filiale San Candido