Terms and conditions
• The prices are listed per person per day based on double occupancy.
• The local tourism levy is not included in the prices, currently at € 2.50 per night per person (aged 14 or above).
• Discounts and reductions cannot be cumulated with other offers.
• Full board supplement: € 25 (unavailable between 26/12 – 06/01)
• Double room /single occupancy supplement: 50% (unavailable between 20/12 – 06/01 and 01/08 – 30/08)
• Dogs: 18 € per day (excluding food/treats) and only upon request. They are not allowed in the dining hall and other common spaces.
Our kitchen is closed from 19.09.2020 to 04.06.2021
• Breakfast: from 7:30 to 11:00 am
• Lunch in our Bistro: from 12:00 to 2:30 pm
• Dinner: from 7:30 to 9:00 pm
Arrival and departure
• Rooms are available for check-in starting at 2:00 pm.
• Please vacate your room by 11:00 am on your day of departure. You may, of course, still use hotel facilities until you depart. If available, you may request a late check-out for an extra charge.
• Up to 3 weeks before arrival a free cancellation is possible at any time
• Up to 1 week before arrival we charge 40% of the accommodation price
• Cancellations 6 days or less before arrival we charged 80% of the accommodation price
Deposits are non-refundable and will be credited for another stay within one year in case of cancellations 3 weeks before arrival. In case of governmental COVID travel restrictions (lock down, red zone, quarantine) bookings can be cancelled at any time free of charge and deposits will be refunded.
• Your booking is legally binding once we have received your written confirmation.
• If your arrival is delayed or in case of early departure, we will charge you for the entire length of the confirmed stay.
• All bookings must be confirmed by paying a deposit of 30% of the total amount or a minimum of €200.
Methods of payment
• Online payment from at our website
• Credit card: MasterCard or Visa
• Bank transfer:
Account holder: Ladinser Franz SAS
Banking institute: Cassa di Risparmio di Bolzano
Filiale di San Candido
IBAN code: IT16 V060 4558 7900 0000 0025 002