Inclusive services & information for your stay in San Candido
Everything you need for your stay
All the essentials — from included services to booking details — gathered here to help you plan a seamless and truly restful stay at the Orso Grigio.
Basic services
- South Tyrol Guest Pass: free public transportation network in South Tyrol
- Complimentary shuttle from the railway station to the hotel and vice versa
- Internet access everywhere in the hotel
- Sauna facilities on our roof terrasse
- 3-hour entry to local swimming pool, multiple uses allowed
- Electrical car charging station – for payment (Mennekes Typ 30026)
- Space in the parking garage (on request if available)
- Parking in the open parking area
* except shuttle service 439, 440, 442, 444
Inclusive services in summer
(29.05. – 26.09.2026)
- Afternoon refreshments on the panoramic roof terrace
- Sauna facilities on our roof terrace
- 3-hour entry to local swimming pool, multiple uses allowed
- Daily tips and hiking maps to rent
- City Bike and Mountain Bike rental
- Bike depot
- “Weekly Program” Orso Grigio activity program
- Welcome Happy Hour on Sundays
- Guided wine tasting with your host Franz
- Culinary secrets with our Chef
- A hiking tour guided by the host and lunch in a mountain hut
- “Tyrolean Marende” – a get-together
- Program Innichen San Candido Active*
- Walk to the source of the Drau/Drava river and visit to the Bunker Museum
- Silvestertal Valley – Steinbergalm hut with Three Peaks view
- Visit of different farms from the region
- Hike Stiergarten-Sesto Alps
- Olperl’s Nature Park for families
- The Magic of the Haunold/Baranci
- Rock spirits Rotwand / Croda Rossa
- Smugglers hike at the Mount Helm / Elmo
* Cable car is not included
Services in spring & autumn
(24.04. – 28.05.2026 & 27.09. – 31.10.2026)
- Breakfast featuring high-quality regional products and freshly prepared à la carte dishes
- Extended breakfast buffet with à la carte dishes
- Afternoon Tea Bar with a refined selection of premium teas
- Delightful afternoon cake buffet
- Sauna facilities on our roof terrace
- 3-hour access to the nearby swimming pool, multiple entries allowed
- Daily tips and hiking maps to rent
- Bike depot
- Tasting of regional products from our “Flora Gourmet” store in the center of San Candido
Inclusive services in winter
(04.12.2026 – 29.03.2027)
- Afternoon Tea Bar with a refined selection of premium teas
- Sauna facilities on our roof terrace
- 3-hour access to the nearby swimming pool, multiple entries allowed
- Daily tips and hiking maps to rent
- Guided snowshoe hike (tuesday, thursday, full moon)
- Ski-Shuttle every half hour
- Ski depot
- “Weekly Program” Orso Grigio activity program
- Welcome Happy Hour on Sundays
- Guided wine tasting with your host Franz
- Culinary secrets with our Chef
- A hiking tour guided by the host and lunch in a mountain hut
- Vin brulé and homemade biscuits
- Prices do not include local tourism levy of €4.00 per night per person (aged 14 or above).
- Discounts and reductions cannot be cumulated with other offers.
- The prices are per person per day in a double room or single room.
- Single occupancy surcharge for a double room available on request.
- Pets (max. 40 kg) are allowed upon request (excluded: 10.08. – 31.08. and 24.12. – 06.01.). We charge a fee of € 30.00 without food. Animals are not allowed in communal areas. In case of unauthorized accompaniment, we will charge € 40.00.
- Breakfast: from 7:30 to 10:30 AM
- Lunch in our Bistro: from 12:00 to 2:30 PM
- Dinner: from 7:30 to 9:00 PM
From April 24th to May 28th and from September 27th to November 1st 2026 we offer breakfast only.
- Rooms are available for check-in starting at 2:00 PM.
- Please vacate your room by 10:30 AM on your day of departure. You may, of course, still use hotel facilities until you depart. If available, you may request a late check-out for an extra charge.
For stays from 29.05. -26.09.2026 | 04.12.2026 – 29.03.2027
- Up to 2 weeks before arrival a free cancellation is possible at any time
- Up to 1 week before arrival we charge 40% of the accommodation price
- Cancellations 6 days or less before arrival we charged 80% of the accommodation price
Any deposits made are non-refundable and, in case of cancellations up to 2 weeks before arrival, will be credited for another stay valid for one year.
For stays from 24.04. – 28.05.2026 | 27.09. – 31.10.2026
- Free cancellation is possible up to 3 days before arrival.
- Any deposits made are non-refundable and will be credited for another stay valid for one year.
Unexpected events can always occur – that’s why we recommend taking out travel insurance.
- Your booking is legally binding once we have received your written confirmation.
- If your arrival is delayed or in case of early departure, we will charge you for the entire length of the confirmed stay.
- All bookings must be confirmed by paying a deposit of 30% of the total amount.
- ATM
- Online payment from at our website
- Credit card: MasterCard or Visa (Attention: American Express is not accepted)
- Bank transfer
Account holder: LADINSER FRANZ KG
Banking institute: Cassa di Risparmio di Bolzano
Filiale di San Candido
IBAN code: IT16 V060 4558 7900 0000 0025 002
Breakfast is served from 7:30 to 10:30, featuring regional and seasonal products alongside freshly prepared dishes.
€3.50 per person per night (from 14 years), charged separately.
Dogs are welcome on request and during selected periods. For organisational reasons, they are not permitted in the common areas. An additional charge applies.
Cancellation policies vary depending on the period and the booked rate. Full details can be found in your booking confirmation as well as in the “Info & Service” section.
Yes. As unforeseen circumstances can never be completely excluded, taking out travel insurance is recommended.
Boutique & Gourmet Hotel Orso Grigio
Via Peter Paul Rainer 2
I-39038 San Candido
South Tyrol . Dolomites . Italy
