Information & Services

Terms and conditions

• The local tourism levy is not included in the prices, currently at € 3.50 per night per person (aged 14 or above).
• Discounts and reductions cannot be cumulated with other offers.
• The prices are per person per day in a double room or single room.
• Single occupancy surcharge for a double room available on request.

Domestic animals

• Pets (max. 40kg) are allowed upon request (excluded from August 10th to August 31st & December 23rd to January 6th). We charge a fee of €30 without food. Animals are not allowed in communal areas. In case of unauthorized accompaniment, we will charge €40.

Service hours

• Breakfast: from 7:30 to 10:30 am
• Lunch in our Bistro: from 12:00 to 2:30 pm
• Dinner: from 7:30 to 9:00 pm

From April 12 to June 6, and September 29 to November 2, 2024, we offer breakfast only.

Arrival and departure

• Rooms are available for check-in starting at 2:00 pm.
• Please vacate your room by 10:30 am on your day of departure. You may, of course, still use hotel facilities until you depart. If available, you may request a late check-out for an extra charge.

Cancellation policy 07.12. – 17.03. | 07.06. – 29.09.

• Up to 2 weeks before arrival a free cancellation is possible at any time
• Up to 1 week before arrival we charge 40% of the accommodation price
• Cancellations 6 days or less before arrival we charged 80% of the accommodation price

Any deposits made are non-refundable and, in case of cancellations up to 2 weeks before arrival, will be credited for another stay valid for one year.

Cancellation policy 12.04. – 06.06. | 20.09. – 02.11.

• Free cancellation is possible up to 3 days before arrival.
• Any deposits made are non-refundable and will be credited for another stay valid for one year.

Booking conditions

• Your booking is legally binding once we have received your written confirmation.
• If your arrival is delayed or in case of early departure, we will charge you for the entire length of the confirmed stay.
• All bookings must be confirmed by paying a deposit of 30% of the total amount.

Methods of payment

• ATM
• Online payment from at our website
• Credit card: MasterCard or Visa (Attention: American Express is not accepted)
• Bank transfer

Account holder: Ladinser Franz SAS
Banking institute: Cassa di Risparmio di Bolzano
Filiale di San Candido
IBAN code: IT16 V060 4558 7900 0000 0025 002