Information & Services

Terms and conditions

• The prices are listed per person per day based on double occupancy.
• The local tourism levy is not included in the prices, currently at € 2.50 per night per person (aged 14 or above).
• Discounts and reductions cannot be cumulated with other offers.

Additional charges

• Full board supplement: € 25 (unavailable between 26/12 – 06/01 and 15/07 – 09/09)
• Double room /single occupancy supplement: 50% (unavailable between 23/12 – 06/01 and 01/08 – 30/08)
• Domestic animal (max. 40kg): 30 € per day (excluding food/treats) and only upon request. They are not allowed in periods of high season (15/07 – 09/09 and 23/12 – 06/01) and not in the dining hall and other common spaces. If there is no booking for the animal, we charge the double price.

Service hours
Our kitchen is closed from end March to 01st June.

• Breakfast: from 7:30 to 10:30 am
• Lunch in our Bistro: from 12:00 to 2:30 pm
• Dinner: from 7:30 to 9:00 pm

Arrival and departure

• Rooms are available for check-in starting at 2:00 pm.
• Please vacate your room by 11:00 am on your day of departure. You may, of course, still use hotel facilities until you depart. If available, you may request a late check-out for an extra charge.

Cancellation policy

• Up to 2 weeks before arrival a free cancellation is possible at any time
• Up to 1 week before arrival we charge 40% of the accommodation price
• Cancellations 6 days or less before arrival we charged 80% of the accommodation price

Deposits are non-refundable and will be credited for another stay within one year in case of cancellations 2 weeks before arrival. In case of governmental COVID travel restrictions (lock down, red zone, quarantine) bookings can be cancelled at any time free of charge and deposits will be refunded.

Booking conditions

• Your booking is legally binding once we have received your written confirmation.
• If your arrival is delayed or in case of early departure, we will charge you for the entire length of the confirmed stay.
• All bookings must be confirmed by paying a deposit of 30% of the total amount or a minimum of €200.

Methods of payment

• ATM
• Online payment from at our website
• Credit card: MasterCard or Visa
• Bank transfer:

Account holder: Ladinser Franz SAS
Banking institute: Cassa di Risparmio di Bolzano
Filiale di San Candido
IBAN code: IT16 V060 4558 7900 0000 0025 002